Operational risks

Operational risks can often be influenced, for which reason they are normally regulated by policies, guidelines and instructions. Operational risks are part of Cloetta’s day-to-day work and are handled by the operating units.

The operational risks include among others risks related to the brand, relocation of production, insurable risks and environmental, health and safety-related risks.

Read more about the statement of operational risks based on probability and impact in the document below.

RisksProbability ManagementImpact
Business ethics and brand risks image

Demand for Cloetta’s well known brands is driven by the consumers’ association of these with positive values. If Cloetta or any of the Group’s partners takes any measures in conflict with the values represented by the brands, the Cloetta brands could be damaged.


Cloetta takes a proactive approach to its sustainability responsibility by implementing a Code of Conduct, ethical guidelines and routines.

Sustainability risks in the supply chain image

Cloetta uses several raw materials originating from countries with risks regarding the working environment, social conditions and corruption. In addition, political instability can have a negative impact on costs.


As far as possible, Cloetta strives to include supplier codes of conduct in all agreements.

Cloetta has evaluated all raw material groups and prioritized them based on the existing sustainability challenges and Cloetta’s opportunities to address these challenges.

Cloetta purchases UTZ-certified cocoa for its entire range of chocolate products.

All products aside from parts of the chocolate and fudge range are free from palm oil (parts of the range from the recently acquired Candyking are not yet free from palm oil).

During the year Cloetta started switching to segregated palm oil in accordance with RSPO principles in the entire range of chocolate and fudge products. Certification according to this
standard will take place in 2018.

During 2018 Cloetta will change over to sustainable and traceable shea butter.

Cloetta is a member of Bonsucro, which is a multi-stakeholder initiative that works to achieve a sustainable sugarcane industry.

Product safety risks image

Handling of food products places high demands on traceability, hygiene and safety. In a worst-case scenario, inadequate control can lead to contamination or allergic reactions.

Deficiencies in handling of food products can lead to lower confidence in Cloetta and the Group’s brands.


Cloetta works with first-class raw materials and in accordance with international quality standards. Analyses through chemical and physical tests are performed on both raw materials and finished products. Issues of importance for product safety are gathered in special policies and there are plans for information or product recalls in the event of deficiencies.

Insurable risks image

Assets such as factories and production equipment can be seriously damaged, for  example in the event of a fire or power outage. Product recalls can give rise to substantial costs, resulting from both direct costs and of damage to Cloetta’s reputation.


Cloetta has an insurance programme, among other things for property and liability risks, and works systematically to reduce the risk for incidents and to have robust contingency plans in place to limit the effects of any incidents.

Relocation of production lines image

To optimize efficiency, Cloetta continuously monitors capacity utilization in production. Moving production from one factory to another is a complex process that can result in disruptions and delays in production, which can in turn lead to delivery problems.


Cloetta has an experienced and efficient organization with well-established routines for handling relocation of production lines.

Access to the right expertise image

To a large extent, Cloetta’s future is dependent on its capacity to recruit, retain and develop competent senior executives and other key staff.


Cloetta endeavours to continue to be an attractive employer. Employee development and follow-up plans, together with market-based and competitive compensation, contribute to
Cloetta’s ability to recruit and retain employees.

Environmental risks image

Environmental risks arise mainly through water and energy consumption, wastewater emissions, raw material and packaging waste, production waste and transports.


Cloetta sets environmental requirements for its production and regularly monitors the company’s impact on the environment, and conduct systematic efforts to reduce its  environmental impact.



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